Terms

Selby Lowndes Family Solicitors Limited is a limited company registered in England and Wales with a registered number 08818716 and a VAT number of 118 3199 12. A list of directors is available for inspection at its registered office, at 3 Ram Court, Wicklesham Lodge, Faringdon, Oxon, SN7 7PN. Any reference to a partner in relation to Selby Lowndes Family Solicitors Limited is to a director of the limited company. Selby Lowndes Family Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority/p>


Complaints

If you are unhappy about our service

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you should contact our complaints partner on contact@slsfamilylaw.co.uk or telephone 01367 241701 and ask to speak to Ros Kerswill. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.


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